Job Description

Description Join Our Team at MTC Federal Credit Union! At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic and experienced Chief Experience and Operations Officer (CXOO) to join our team and help drive our mission forward. Location: Greenville, SC About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making. The Chief Experience & Operations Officer (CXOO) is a dynamic executive role that blends strategic leadership in member engagement with operational excellence across all service channels of the credit union. This leader is responsible for delivering a seamless, high-impact member experience while ensuring efficient, compliant, and scalable operations. The CXOO will champion a member-first culture, drive innovation, and lead cross-functional teams to achieve organizational goals. Key Responsibilities Develop and execute strategies for member experience and operational performance. Oversee the member journey across all platforms and implement feedback programs. Direct daily operations and ensure regulatory compliance. Lead process improvement and technology integration initiatives. Mentor and develop a high-performing team. Collaborate with cross-functional teams to align operations with organizational strategies. Represent the credit union in community and industry events. Core Values In Action Genuine Lead with authenticity and integrity. Build meaningful connections with members and staff by being honest, empathetic, and true to the credit union’s mission. Respectful Model fairness, dignity, and active listening in every interaction. Encourage a culture of kindness, where different perspectives are welcomed and valued. Accountable Own outcomes and inspire others to do the same. Deliver on commitments, take initiative, and lead by example in transparency and dependability. Passionate Demonstrate a deep commitment to member service and operational excellence. Inspire enthusiasm and pride in the work and energize teams to go above and beyond. Hardworking Set the tone for perseverance and excellence. Encourage a results-driven mindset that values focus, follow-through, and a willingness to roll up sleeves to get the job done. Requirements ~10+ years of executive leadership experience in operations and member/customer experience, preferably within financial services or credit unions. ~ Proven track record of designing and implementing successful engagement and operational strategies. ~ Strong understanding of digital transformation, service design, compliance, and risk management. ~ Exceptional leadership, communication, and change management skills. ~ Bachelor’s degree required; MBA or equivalent advanced degree preferred.

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